Returns Policy

REFUNDS, RETURNS AND ORDERING

1. INTRODUCTION.

THESE TERMS COVER ANY TRANSACTIONS WHERE WE PROVIDE GOODS TO YOU THROUGH THIS WEBSITE.

2. THE PARTIES.

WE ARE THE VENDOR UNDER THESE TERMS. YOU ARE THE CUSTOMER UNDER THESE TERMS.

3. DURATION.

THESE TERMS COMMENCE WHEN YOU ACCEPT THEM AND CONTINUE UNTIL TERMINATED.

4. ORDERS.

YOU PLACE ORDERS WITH US ON THE FOLLOWING BASIS: YOU PROMISE THAT YOU HAVE THE LEGAL CAPACITY TO ENTER INTO THE TRANSACTION; WE ONLY CONCLUDE AN AGREEMENT WHEN WE DISPATCH OUR GOODS TO YOU; WE MAY CANCEL ANY ORDER, BUT WE WILL REFUND ANY MONEY YOU HAVE PAID IF WE DO; WE CONCLUDE AN AGREEMENT WHERE YOU ARE DOMICILED; AND EACH ORDER IS A SEPARATE AGREEMENT, BUT YOU BREACH ALL OF THEM IF YOU BREACH ONE.

ORDERING ONLINE,VIA EMAIL AND VIA OUR WHATSAPP LINE

Orders can be placed through our website using our online store if you wish to pay via credit card, instant EFT, phone , email or WhatsApp order. To place an order, click the “Add to cart” button under an item. You then need to click on the shopping bag and will then be taken to your online shopping cart. Clicking the “checkout” button will finalise your order and begin the payment process.


Payment via Credit Card
During the checkout portion, you may select to pay using any major credit card (Visa or Mastercard). We also accept any debit card with a Visa/Mastercard logo. At the end of the checkout, you will be directed to a secure page where you may enter your card information. We DO NOT store credit card information. For details on how your details are handled, please view our privacy policy.

IMPORTANT: Please ensure that your shipping information is accurate at the time of purchase. Due to our quick processing times, we can not make changes to addresses after an order has been placed. All orders are shipped to the address as it appears on the invoice.

ORDERING BY PHONE

Customers may also order by phone or the WhatsApp number on our contact us page. 

5. GOODS.

WE SELL THE GOODS TO YOU ON THE FOLLOWING BASIS: YOU WILL BEAR THE COST AND WE WILL CHOOSE THE WAY OF PACKAGING AND DELIVERING THE GOODS UNLESS AGREED OTHERWISE; WE WILL DO OUR BEST TO DISPATCH THE GOODS AS SOON AS POSSIBLE AFTER YOU HAVE PLACED AN ORDER, BUT WE ARE NOT LIABLE AND YOU MAY NOT CANCEL AN ORDER IF WE DO NOT DO SO TIMEOUSLY; RISKS RELATED TO THE GOODS PASS TO YOU ON DELIVERY; OWNERSHIP IN THE GOODS PASSES TO YOU ON PAYMENT OF THE FEES IN FULL; AND YOU HAVE THE SAME RIGHTS AGAINST US AS WE HAVE AGAINST OUR SUPPLIERS IN TERMS OF ANY WARRANTY ATTACHED TO THE GOODS OR IMPOSED BY LAW.

6. YOUR DATA. YOU OWN ALL YOUR DATA. WHEN YOU ENTER YOUR DATA INTO THE SYSTEM, YOU GIVE US A LICENCE TO USE IT TO PROVIDE THE GOODS. WE ARE NOT RESPONSIBLE FOR ANY OF YOUR DATA STORED ON OUR SYSTEM.

INTERNATIONAL SHIPPING

We deliver internationally using DHL or any courier company of your request. Additional charges may apply according to the courier company selected.

DOMESTIC SHIPPING

Orders typically leave our offices within a day of receiving and clearing the payment. All our South African orders are delivered by either The Courier Guy or Fastway Couriers which normally takes an additional 1- 5 working days from the date of dispatch. Based on these estimates, you can typically expect your shipment to be delivered within 5 working days of placing the order. Packages are marked from “Shop The Glow South Africa” and may require a signature upon delivery. Delivery times will vary depending on location. If you have any questions regarding your purchase, you may email our support department through our contact us page. Order inquires will be answered within 12 hours on a business day.

7. INTELLECTUAL PROPERTY.

WE MAY OWN INTELLECTUAL PROPERTY RIGHTS IN OUR GOODS AND YOU MAY NOT USE THOSE RIGHTS WITHOUT OUR PERMISSION. WE MAY PROSECUTE YOU FOR ANY VIOLATIONS OF OUR PROPRIETARY RIGHTS.

8. REFUNDS AND RETURNS.

WE DO NOT OFFER ANY PRODUCT GUARANTEES DUE TO THE NATURE OF OUR PRODUCTS BEING INDIVIDUAL DEPENDENT AND RESULTS VARYING WITH UNIQUE TIMELINES. 

IF ANY PRODUCT RECEIVED IS DAMAGED OR DEFECTIVE, PLEASE INFORM US VIA OUR WHATSAPP LINE OR  WITHIN 24 HOURS OF RECEIVING YOUR ORDER AND WE WILL ARRANGE COLLECTION AND EXCHANGE OF THE PRODUCT. 

IF YOUR PRODUCT IS NOT DELIVERED, PLEASE CONTACT US WITHIN 5 DAYS OF PLACING YOUR ORDER SO THAT WE CAN FOLLOW UP WITH OUR COURIER COMPANY AND PROVIDE FEEDBACK. WE WILL PROVIDE FEEDBACK WITH 12 HOURS OF YOUR INITIAL CONTACT. 

9. DISCLAIMER.

WE DISCLAIM ALL WARRANTIES TO THE EXTENT ALLOWED BY APPLICABLE LAW. WE ARE NOT LIABLE FOR ANY DEFECT THAT YOU CAUSE.

10. FEES AND PAYMENT.

YOU WILL PAY US THE FEES ON THE DUE DATE. YOU MAY NOT WITHHOLD PAYMENT OF ANY AMOUNT DUE TO US FOR ANY REASON. ALL PURCHASES PROCESSED BY SHOP THE GLOW SOUTH AFRICA ARE ONE TIME TRANSACTIONS. THEREFORE YOU WILL ONLY BE CHARGED FOR THE ITEM(S) YOU PURCHASED. WE DO NOT KEEP YOUR CREDIT CARD INFORMATION AND WILL NOT CHARGE YOU FOR ANYTHING EXCEPT FOR WHAT IS LISTED ON YOUR INVOICE.

11. DIRECT DAMAGES LIMITED.

WE ARE ONLY LIABLE TO YOU FOR ANY DIRECT DAMAGES THAT THE GOODS MAY CAUSE UP TO THE TOTAL AMOUNT OF FEES THAT YOU HAVE PAID US FOR THEM. 

11.1. INDIRECT DAMAGES EXCLUDED. WE ARE NOT LIABLE FOR ANY OTHER LOSSES THAT THE GOODS MAY CAUSE YOU.

12. BREACH.

PLEASE DON’T BREACH YOUR OBLIGATIONS UNDER THIS AGREEMENT. IF YOU DO, WE HAVE CERTAIN RIGHTS AGAINST YOU IN TERMS OF THE LAW.

13. TERMINATION.

WE MAY NEED TO TERMINATE THIS AGREEMENT IMMEDIATELY UNDER CERTAIN UNLIKELY CIRCUMSTANCES, INCLUDING IF WE DISCONTINUE THE GOODS, BELIEVE PROVIDING THE GOODS COULD BURDEN OR POSE A RISK TO US, HAVE TO TERMINATE TO COMPLY WITH A LAW, OR PROVIDING THE GOODS HAS BECOME IMPRACTICAL. IF WE NEED TO TERMINATE, WE WILL GIVE YOU AS MUCH NOTICE AS POSSIBLE IN WRITING.

14. RESOLVING DISPUTES.

WE WANT TO AVOID DISPUTES ABOUT THIS AGREEMENT AND RESOLVE THEM AS QUICKLY AS POSSIBLE. BUT IF THERE IS ONE, EITHER PARTY MAY INFORM THE OTHER OF IT IN WRITING. THE PARTIES MUST FIRST TRY TO NEGOTIATE TO END THE DISPUTE, THEN ENTER INTO MEDIATION IF NEGOTIATION FAILS, AND FINALLY GO TO ARBITRATION IF MEDIATION FAILS.

15. NOTICES AND DOMICILE.

WE WANT TO COMMUNICATE WITH YOU EFFECTIVELY ABOUT THIS AGREEMENT. FOR THIS REASON, THE PARTIES WILL SEND ALL NOTICES TO EACH OTHERS’ EMAIL ADDRESSES AND CHOOSE THEIR RESPECTIVE STREET ADDRESSES AS THEIR SERVICE ADDRESSES FOR ALL LEGAL DOCUMENTS. THE PARTIES MAY CHANGE EITHER ADDRESS ON 14 CALENDAR DAYS WRITTEN NOTICE TO THE OTHER.

16. FORCE MAJEURE.

THINGS MAY HAPPEN THAT PREVENT YOU OR US FROM COMPLYING WITH EACH OF OUR OBLIGATIONS UNDER THIS AGREEMENT. NEITHER PARTY IS RESPONSIBLE FOR BREACH OF THIS AGREEMENT CAUSED BY CIRCUMSTANCES BEYOND ITS CONTROL, BUT THE OTHER PARTY MAY CANCEL THE AGREEMENT ON WRITTEN NOTICE TO THE OTHER IF THE CIRCUMSTANCES PERSIST FOR MORE THAN 60 CALENDAR DAYS.

17. ENTIRE AGREEMENT.

THE AGREEMENT IS THE ENTIRE AGREEMENT BETWEEN THE PARTIES ON THE SUBJECT. ALL OF OUR POLICIES ONLY APPLY TO PURCHASES MADE DIRECTLY THROUGH THE SHOP THE GLOW SOUTH AFRICA WEBSITE,EMAIL OR VIA OUR DIRECT WHATSAPP OR PHONE LINE.

18. CHANGES.

IF WE CHANGE THIS AGREEMENT BY UPDATING THIS WEB PAGE, ANY CHANGES WILL ONLY APPLY TO FUTURE ORDERS.

19. GOVERNING LAW.

SOUTH AFRICAN LAW GOVERNS THIS AGREEMENT.

20. JURISDICTION.

YOU CONSENT TO THE JURISDICTION OF THE SOUTH AFRICAN MAGISTRATE’S COURT.

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